Home Account & access I can't sign in or my workspace is locked

I can't sign in or my workspace is locked

Last updated on Oct 01, 2026

Password reset

  1. Go to app.realtypad.ai/login

  2. Choose Forgot your password?

  3. Enter the email tied to your workspace account

Billing lapsed

If your free trial ended or billing expired, you'll see Subscribe to continue when you sign in. A workspace owner or admin can click Continue to Checkout, or pick a different plan at Account → Billing. You can also contact support with your workspace name.

Team invites

Admins send invites from Account → Team → Invite teammate: enter the Email, pick a Role, and click Send invite. A copyable invite link appears after you send it, so you can share it directly if the email doesn't arrive.

Still stuck?

Email support@realtypad.ai from your account email with:

  • Workspace name

  • What you see when you try to sign in (error message or screenshot)