Account & access

Billing, plans, and workspace limits

Who can manage billing? Workspace admins manage billing at Account → Billing. Plan limits Your plan limits seats and Agent Connections. If you hit a limit: - Upgrade the plan from Account → Billing, or - Remove unused Agent Connections / team members, or - Contact support@realtypad.ai Invoices and payment failures If payment fails, workspace access may be restricted until billing is updated. An admin should open Account → Billing and update the payment method. Include your workspace name when emailing support about billing.

I can't sign in or my workspace is locked

Password reset 1. Go to app.realtypad.ai/login 2. Choose Forgot your password? 3. Enter the email tied to your workspace account Billing lapsed If your free trial ended or billing expired, you'll see Subscribe to continue when you sign in. A workspace owner or admin can click Continue to Checkout, or pick a different plan at Account → Billing. You can also contact support with your workspace name. Team invites Admins send invites from Account → Team → Invite teammate: enter the Email, pick a Role, and click Send invite. A copyable invite link appears after you send it, so you can share it directly if the email doesn't arrive. Still stuck? Email support@realtypad.ai from your account email with: - Workspace name - What you see when you try to sign in (error message or screenshot)